Please see below our terms and conditions at Lulu Cosmetics.
HYGIENE AND ILLNESS.
If you are unwell, under the weather, have any type of infection, cold or illness we CANNOT treat you.
If you have active psoriasis, dermatitis or an active skin infection we CANNOT treat you.
If you have unhealthy bacteria on the teeth or gums, we CANNOT treat you.
If you have an infected piercing, we CANNOT treat you.
All of the above if for your own safety and wellbeing as all of these issues can directly impact your healing process and although we take optimum steps to minimise any risk of infection, these issues greatly increase your chances of infection.
If you become unwell or have any of the above, we would much prefer that you reschedule your appointment.If you attend your appointment with any of the above medical issues, we will have to turn you away and treat you another time.
When booking a treatment at Lulu Cosmetics, you can use the online booking link in our Instagram bio. Or, you can email or direct message our Instagram account. The latter two may cause a delay in your booking if sent after 6pm in the evening.
When booking, you are required to pay a 20% deposit of your treatment. You will then pay the remainder of your balance on the day of your treatment. You can pay with either cash or card in the clinic.
Your 20% deposit is NON-REFUNDABLE. However, you can move your appointment ONCE with 48 hours minimum notice prior to your appointment. You can move this appointment to a date within 12 weeks. This allows us to fill your appointment slot. You are notified of this when booking through our online booking system.
If you have a medical condition or you are taking any medication, please inform us of this prior to booking an appointment. This includes skin treatments, laser treatments, pregnancy, breast feeding or recent surgery. If you do not inform us of this prior to booking and you then cannot have the treatment on the day due to this, your deposit remains non-refundable however this can be transferred to a different treatment available at the clinic. Please note, we complete a full medical consultation on the day of your treatment and it is rare that clients cannot go ahead with their chosen treatment.
If you need to move your appointment a second time, you will be required to pay a second deposit. Failure to turn up to your appointment on the day with no notice will result in you losing your deposit and if you wish to book in the future, you will be required to pay 50% of your next treatment upfront.
If you are more than 15 minutes late to your appointment slot, your appointment may be cancelled and moved to another time or day. This is because we keep to a tight schedule and cannot delay other clients.
There is plenty of PAY & DISPLAY parking around the Lulu Cosmetics premises. Directly outside our clinic is PERMIT HOLDERS ONLY so do not park here. During high traffic times *Fridays, Weekends & Evenings* please leave at least 15 minutes to park. If you are more than 15 minutes late to your appointment we may have to reschedule your treatment slot as we are often back to back with clients.
CHILDREN & GUESTS.
When attending your appointment, it is preferred that you attend alone. However, if you would like a family member/friend with you, please keep this to just ONE.
We are a small boutique clinic and simply do not have the space to accommodate extra people, particularly during busy periods as our waiting areas are reserved for clients waiting for treatments.
For all our lovely mummies, if you are bringing your little ones with you, please ensure you have an extra person to mind your child in the reception area whilst your treatment is being done. This can be for up to 45 minutes.
There are sharps, heated tools and heavy objects around the clinic, particularly in the treatment rooms that are not child friendly.
If you cannot find childcare, we would be more than happy to rearrange your appointment to find a more suitable time/date.
Both children & extra guests can be a great distraction to our technicians. We want all our clients to leave with the best results possible so it is crucial that our technicians can give 100% care and attention to your procedure and treatment outcome.